Frequently Asked Questions (FAQ)

Welcome to the Bhagalpur Silks FAQ section. Here you’ll find answers to the most common questions about our products, orders, shipping, returns, and payments.

1. Are your products authentic Bhagalpuri textiles?

Yes. We specialize in manufacturing and supplying authentic Bhagalpuri textiles, including Bhagalpuri Sleeping Chadar, Silk Sarees, Tussar Silk Sarees, Dupattas, Suit Sets, and other handloom products.

2. Do you manufacture your own products?

Yes. We are a manufacturer of Bhagalpuri textiles and offer both retail and wholesale supply.

3. Do you accept wholesale or bulk orders?

Yes. We welcome bulk, wholesale, institutional, corporate, and export inquiries. Please contact us for special pricing and customized requirements.

4. Can I customize products with my own brand or packaging?

Yes. We offer private labeling, custom packaging, and branding services for bulk orders, subject to minimum order quantities.

5. What materials are used in your products?

Our products are made using premium-quality materials such as cotton, Bhagalpuri silk, Tussar silk, cotton-silk blends, and other carefully selected fabrics depending on the product.

6. How do I know if a product is in stock?

Product availability is displayed on each product page. If an item is temporarily unavailable, you may contact us for the expected restocking date.

7. How long does shipping take?

Orders are generally processed within 1–2 business days.

Estimated delivery times:

Metro cities: 3–5 business days
Other locations: 5–8 business days
Remote areas: 7–10 business days

Delivery times may vary during holidays or due to courier delays.

8. Do you ship across India?

Yes. We deliver to most locations across India.

9. Do you offer international shipping?

Yes. International shipping is available for selected countries. Shipping charges and delivery timelines vary depending on the destination.

10. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS (where available). You can use this number to track your shipment.

11. Which payment methods do you accept?

We accept secure payments through:

UPI
Credit Cards
Debit Cards
Net Banking
Popular Wallets
Other payment methods available at checkout

Cash on Delivery (COD) may be available for selected products and locations.

12. Can I cancel my order?

Orders can be cancelled before they are shipped. Once dispatched, cancellation is not possible.

13. What is your return policy?

Returns are accepted only for damaged, defective, or incorrect products, provided the request is made within 7 days of delivery. Please refer to our Return & Refund Policy for complete details.

14. My product arrived damaged. What should I do?

Please contact us within 48 hours of delivery and share:

Your order number
Photos of the product
Photos of the package
A brief description of the issue

Our team will review your request and assist you with a replacement or refund, as applicable.

15. Will the product color exactly match the website images?

We make every effort to display product colors accurately. However, slight variations may occur due to screen settings, lighting conditions, and the natural characteristics of textile fabrics.

16. How should I wash and care for Bhagalpuri textiles?

Follow the care instructions provided with the product.
Use a mild detergent.
Avoid harsh chemicals or bleach.
Dry in shade to help preserve color and fabric quality.

17. Do you provide GST invoices?

Yes. A GST invoice is available for eligible orders. Please ensure your billing details are entered correctly during checkout.

18. How can I contact customer support?

You can reach our customer support team through the contact details provided on our Contact Us page. Please keep your order number handy for faster assistance.

19. Do you sell on marketplaces?

Yes. Selected products may also be available on leading online marketplaces. However, purchasing directly from our website allows you to explore our complete product range and latest collections.

20. Why should I buy directly from Bhagalpur Silks?

When you shop directly with us, you benefit from:

Manufacturer-direct pricing
Authentic Bhagalpuri products
Strict quality checks
Secure online payments
Reliable customer support
Bulk order and customization options
Exclusive collections and offers

Still Have Questions?

If you couldn’t find the answer you were looking for, we’re here to help. Contact our customer support team, and we’ll be happy to assist you.